How to Request a Refund from Apple Using Any Device

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If you purchased something from the App Store or iTunes, you can get a refund. Apple will revoke your access to whatever you’re requesting a return for if your refund request is approved, so be sure you have a good cause for it – for example, you ordered the wrong item.

It’s simple to seek a refund on your iPhone, iPad, Mac, or Windows PC, but it’s not clear where to begin the process.

When requesting a refund, you may have to wait for the transaction to be completed before you can do so. Check back later and try again if you’re still having trouble selecting the purchase option.

  • Depending on the purchase, you may be able to get a refund from Apple by using your iPhone, iPad, Mac, or any other web browser.
  • A web browser is required to begin the process of requesting a refund for media purchases.
  • You’ll have to wait a few days for Apple to approve your refund request after you’ve submitted it.

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How to Request a Refund from Apple Using iPhone or iPad

All of the steps to get your money back on an app purchase are the same no matter what type of device you’re using. Using your iPhone or iPad, you can get all the information you need right here.

  • Begin by opening the App Store on your iPhone or iPad.
  • Click on the account symbol at the upper right of the page.
  • Hit Purchased on the Account tab,
  • Tap My Purchases if you’re a member of the family plan.
  • Tap the item you want a refund on and you’ll be sent to the refund page.
  • Tap the Report a Problem button at the bottom of the page. Your Apple ID may be required for you to use the app.
  • Now Tap What can we help you with?
  • Just a quick ‘touch’ to say I’d like to… select Request a refund, and then follow the onscreen instructions.
  • Tap Tell us more to provide reason of refund.
  • To finish the submission, press Next.

Depending on how quickly Apple processes your refund request, it could take a few days.

How to Request a Refund from Apple Using Mac

To get a refund for an app you purchased from Apple, you can follow the same steps you would on an iPhone or iPad.

  • In order to access the App Store on your Mac, you first need to open it.
  • On the Account page, select the item for which you wish to receive a refund.
  • Click the Refund button.
  • Enter your email address and click Send a Message. Your Apple ID may be required for you to use the app.
  • Now Tap What can we help you with?
  • If you tap on the button that says I want to… select Request a refund, and then follow the onscreen instructions.
  • Choose the reason for the refund by clicking Tell us more… on the next screen.
  • Choose Next.
  • Click the Submit button in the upper right corner.

For Apple to review your refund request and authorise it, it may take a few days.

How to Request a Refund from Apple Using Browser

Web browsers must be used to request a refund for purchases of any form of media (e.g., music or movies). Refund requests for apps can also be submitted via the browser.

  • Open a web browser and navigate to the Report a Problem page.
  • In the What can we help you with? section, select I’d like to… select Request a refund, and then follow the onscreen instructions.
  • Select the reason for the refund from the drop-down menu and click Send.
  • Click Next.
  • Submit at the top of the page after selecting the item you want a refund for.

Depending on how long it takes Apple to review and respond to your refund request, it may take a few days.

You can choose any software, audio, or video content that is eligible for a refund from Apple.

Conclusion

If you want to get a refund for something you bought on iTunes or the App Store, Apple will happily refund your money if the item is eligible for return. You don’t have to use the item, and you can return it within 14 days of purchase in most cases.

However, you should be aware that Apple will revoke your access to any item you have a refund request for. This means that if you request a refund for something you bought after you bought it, you’ll lose access to the item.