How to Request a Refund from Apple: A Comprehensive Guide

Are you having trouble with an app or media purchase from Apple? Do you need to request a refund but don't know where to start? In this guide, we'll walk you through the process of seeking a refund from Apple using any device.

Whether you made a mistake and ordered the wrong item, or you're unhappy with your purchase, Apple provides a straightforward and easy way to get your money back. But before you begin, keep in mind that Apple will revoke your access to any item you have a refund request for, so be sure to have a good reason for requesting a return.

In this article, we'll cover everything you need to know about requesting a refund from Apple, including how to do so using an iPhone, iPad, Mac, or web browser.

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Table of Contents

How to Request a Refund from Apple Using iPhone or iPad

If you made a purchase from the App Store or iTunes using your Mac and need to request a refund, follow these simple steps:

Open the App Store on your Mac.
On the Account page, select the item for which you wish to receive a refund.
Click the Refund button.
Enter your email address and click Send a Message. Your Apple ID may be required for you to use the app.
Tap What can we help you with?
Select Request a refund, and then follow the onscreen instructions.
Choose the reason for the refund by clicking Tell us more… on the next screen.
Choose Next.
Click the Submit button in the upper right corner.

graph TD A[Open App Store] --> B[Click on account symbol] B --> C[Select 'Purchased' on the Account tab] C --> D[Select 'My Purchases' for Family Sharing users] D --> E[Select item to be refunded] E --> F[Select 'Report a Problem' button] F --> G[Select 'What can we help you with?' option] G --> H[Select 'Request a refund'] H --> I[Follow onscreen instructions] I --> J[Select 'Tell us more' to provide reason] J --> K[Press 'Next'] K --> L[Press 'Submit' to complete submission]

For Apple to review your refund request and authorise it, it may take a few days.

How to Request a Refund from Apple Using Mac

To get a refund for an app you purchased from Apple, you can follow the same steps you would on an iPhone or iPad.

In order to access the App Store on your Mac, you first need to open it.
On the Account page, select the item for which you wish to receive a refund.
Click the Refund button.
Enter your email address and click Send a Message. Your Apple ID may be required for you to use the app.
Now Tap What can we help you with?
If you tap on the button that says I want to… select Request a refund, and then follow the onscreen instructions.
Choose the reason for the refund by clicking Tell us more… on the next screen.
Choose Next.
Click the Submit button in the upper right corner.

graph TD; A[Open iTunes] A-->B[Click on Account] B-->C[Sign in with your Apple ID] C-->D[Select Purchase History] D-->E[Find the item you want to request a refund for] E-->F[Click on Report a Problem] F-->G[Choose the appropriate reason for the refund] G-->H[Provide additional details] H-->I[Submit the request] I-->J[Wait for Apple to review and process the request] J-->K[Receive the refund]

For Apple to review your refund request and authorise it, it may take a few days.

How to Request a Refund from Apple Using Browser

If you made a purchase from the App Store or iTunes using a web browser and need to request a refund, follow these simple steps:

Open a web browser and navigate to the Report a Problem page.
In the What can we help you with? section, select Request a refund, and then follow the onscreen instructions.
Select the reason for the refund from the drop-down menu and click Send.
Click Next.
Submit at the top of the page after selecting the item you want a refund for.

graph TD; A[Open a web browser and navigate to the Report a Problem page.]-->B["In the What can we help you with? section, select I'd like to… select Request a refund, and then follow the onscreen instructions."]; B-->C["Select the reason for the refund from the drop-down menu and click Send."]; C-->D[Click Next.]; D-->E[Submit at the top of the page after selecting the item you want a refund for.];

Depending on how long it takes Apple to review and respond to your refund request, it may take a few days.

FAQs about Requesting Refunds from Apple

Q: Can I get a refund for any purchase from Apple? A: No, not every purchase is eligible for a refund. Refunds are usually only available for items that are defective or not as described, or if you accidentally purchased the wrong item.

Q: How long does it take for Apple to process a refund? A: It can take a few days for Apple to review and approve a refund request, so be patient. If you don't hear back within a week or so, you may want to follow up with Apple's customer support.

Q: What if I purchased something more than 14 days ago? A: Unfortunately, if it has been more than 14 days since your purchase, you may not be eligible for a refund. However, if the item is defective, you may be able to exchange it for a new one.

Q: Can I request a refund for in-app purchases? A: Yes, you can request a refund for in-app purchases in the same way you would for other purchases. Simply follow the steps outlined above for your device.

Q: What if I purchased something from a third-party seller on the App Store? A: If you purchased an item from a third-party seller on the App Store, you'll need to contact the seller directly to request a refund. Apple is not responsible for refunds on items sold by third-party sellers.

Conclusion

If you want to get a refund for something you bought on iTunes or the App Store, Apple will happily refund your money if the item is eligible for return. You don't have to use the item, and you can return it within 14 days of purchase in most cases.

However, you should be aware that Apple will revoke your access to any item you have a refund request for. This means that if you request a refund for something you bought after you bought it, you'll lose access to the item.